Appeals and Complaints

Parties that rely on certification expect to have complains investigated and, if these are found to be valid, should have confidence that the complaints will be appropriately addressed and that a reasonable effort will be made to resolve the complaints. Effective responsiveness to complaints is an important means of protection for the certification body, its clients and other users of certification against errors, omissions or unreasonable behaviour. Confidence in certification activities is safeguarded when complaints are processed appropriately. An appropriate balance between the principles of openness and confidentiality, including responsiveness to complaints is necessary in order to demonstrate integrity and credibility to all users of certification. (Source: ISO/IEC17021:2006)

Complaints Procedure

 

 

Appeals Procedure

Please refer to:

Procedure Document              Complaint Form                   Appeal Form